Support

For technical support, please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For software support please allow 24 hours for a response. Paid annual support customers have priority in the order of the request that has come in. We will help you as best as we can.

We offer in most cases we provide a two day turn around on equipment repair to our customers. We offer loaner equipment to our support customers if we are not able to repair in 48 hours or if there is an unforeseen backlog or backorder of hardware or services. The return of any hardware will require a RMA number. Return shipping is at the customer's expense.

Track Information Systems offers pickup and delivery by the following companies.

ABC Express - Richmond B.C.

Custom Courier - Saskatoon SK

Priority Delivery / Canada Post - Canada and US.

UPS - North America

FedEx - North America

DHL - Outside of North America

We have various service depots that we work with nationwide. Please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a depot location nearest you.